Commitment to Quality
Maintaining high standards of service and pushing delivery levels often well beyond customers’ expectations has helped to create much valued, long-term business partnerships for Norse Commercial Services across the many sectors we serve.
Quality assurance is paramount in every area of our operations and we are proud that Norse has become a trusted name through its emphasis on stringent quality management and performance monitoring processes.
One of Norse’s key strengths is that we are a customer-focused company – listening and responding with great care to the views of our customers and other service users. And we don’t simply stand still: our processes are regularly reviewed and modified to provide us with the best possible tools necessary to meet our objectives.
Our quality assurance systems operate to ISO 9001:2008 for the provision of all services.
In order to integrate key performance indicators into strategic planning, Norse uses the ‘Balanced Scorecard’ as its Performance Management System.
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